RETURN & REFUND POLICY

Last Updated: August 2026

At DISIYING, we want you to shop with confidence. This Return & Refund Policy explains the conditions, procedures, costs, and timeframes that apply to eligible returns, refunds, and order cancellations.

This policy applies to eligible consumer orders placed through www.disiying.com and shipped to the United States.

1. 30-Day Return Policy

You have 30 calendar days after delivery to request and initiate an eligible return.

To be eligible for a change-of-mind return, the product must be:

• Unused and undamaged;

• In the same condition in which it was received;

• Returned in its original packaging;

• Complete with all accessories, manuals, cables, components, and other items originally supplied with the product; and

• Accompanied by a receipt, order confirmation, or other proof of purchase.

Products that do not meet these requirements may not qualify for a change-of-mind return.

These condition requirements do not limit your rights regarding products that are defective, damaged, incorrect, covered by an applicable warranty, or otherwise protected under applicable law.

2. How to Request a Return

To request a return, please contact us at:

b506913951@gmail.com

Please provide:

• Your order number;

• The email address used to place the order;

• The product you wish to return; and

• The reason for the return.

If the product is defective, damaged, or incorrect, please also provide clear photographs or videos where reasonably necessary to help us review the issue.

Once your return request has been reviewed and approved, we will provide the applicable return address and return instructions.

Please contact us before sending a product back so that we can provide the appropriate return instructions.

Returns sent without prior authorization may experience processing delays and will remain subject to the eligibility requirements of this policy.

3. Change-of-Mind Returns

We accept eligible returns for non-defective products if you:

• Change your mind;

• Order the wrong product; or

• No longer want the product.

The return must be requested and initiated within 30 calendar days after delivery, and the product must meet the eligibility requirements described in Section 1.

For approved change-of-mind or other non-defective returns:

The customer is responsible for return shipping costs.

We recommend using a trackable shipping service and retaining your shipping receipt and tracking information until your return has been completed.

4. Defective, Damaged, or Incorrect Products

Please inspect your order after delivery.

If you receive a product that is:

• Defective;

• Damaged during shipping; or

• Different from the product you ordered,

please contact us as soon as reasonably possible at:

b506913951@gmail.com

Please provide your order number and reasonable supporting information, such as clear photographs or videos showing the product, packaging, or issue.

After we verify the issue, DISIYING will provide an appropriate resolution, which may include a replacement, refund, or another applicable remedy.

If a physical return is required for a verified defective, damaged, or incorrect product, DISIYING will be responsible for reasonable approved return shipping costs.

Please do not purchase return shipping or send the product back before receiving our instructions.

Depending on the circumstances and available shipping services, we may:

• Provide a prepaid return shipping option where available;

• Arrange an appropriate return shipping method; or

• Reimburse reasonable return shipping costs that we have approved in advance.

5. Non-Returnable Items

Certain products may not qualify for change-of-mind returns due to hygiene, safety, customization, or product-integrity considerations.

These may include:

• Opened or used hygiene-sensitive consumables;

• Opened or used disposable skin-contact accessories;

• Personalized or custom-made products, where applicable; and

• Products clearly identified as non-returnable before purchase.

This restriction does not affect applicable rights or remedies for products that are defective, damaged, incorrect, or otherwise required to be returnable under applicable law.

If you are unsure whether a specific product is eligible for return, please contact us before sending it back.

6. Exchanges

We do not currently offer direct exchanges through our standard online return process.

If you would like a different product, model, or version, you may return the original eligible product in accordance with this policy and place a separate order for the desired product.

This does not limit replacements that DISIYING may provide for verified defective, damaged, or incorrect products.

7. Restocking Fees

We do not charge a restocking fee for eligible returns.

For change-of-mind or other non-defective returns, customers remain responsible for return shipping costs as described in this policy.

8. Refunds

Once we receive and inspect your returned product, we will notify you whether your refund has been approved.

If approved, we will process the refund to your original payment method within 10 calendar days.

Please note that your bank, credit card issuer, or payment provider may require additional time to process and post the refund to your account after we have issued it.

If more than 15 calendar days have passed since we confirmed that your refund was approved and you have not received it, please contact us at:

b506913951@gmail.com

9. Order Cancellations

You may request cancellation of an order within 24 hours after placing the order.

To request cancellation, please contact:

b506913951@gmail.com

Please include your order number and the email address used to place the order.

We will make reasonable efforts to process eligible cancellation requests.

If an order has already been shipped before we are able to process the cancellation request, the order can no longer be cancelled and must instead be handled in accordance with this Return & Refund Policy.

Nothing in this section limits any cancellation rights that may apply under applicable law.

10. One-Year Limited Warranty

Eligible DISIYING products are covered by our 1-Year Limited Warranty, as specified in our Warranty Policy and, where applicable, on the relevant product page.

Unless otherwise stated for a particular product, the warranty period begins on the date the original customer receives the covered product.

The limited warranty generally covers qualifying defects in materials or workmanship arising under normal and intended use during the applicable warranty period.

Warranty claims are separate from change-of-mind returns under this 30-Day Return & Refund Policy.

The limited warranty does not generally cover damage resulting from:

• Misuse or abuse;

• Accidents;

• Unauthorized modifications or repairs;

• Improper storage;

• Failure to follow product instructions;

• Normal wear and tear;

• Cosmetic damage that does not affect product functionality; or

• Other circumstances excluded under the applicable Warranty Policy.

Please refer to our Warranty Policy and the applicable product information for complete warranty coverage, exclusions, claim procedures, and available remedies.

11. Return Shipping and Return Address

All standard returns are completed by mail.

For change-of-mind or other non-defective returns:

Return shipping costs are the responsibility of the customer.

For verified defective, damaged, or incorrect products:

DISIYING will be responsible for reasonable approved return shipping costs when a physical return is required.

The applicable return address and return instructions will be provided after your return request has been reviewed and approved.

Depending on the product and return arrangement, approved returns may need to be sent to a designated return facility in China or another return location specified by DISIYING.

The return location may differ from our physical business address.

Do not send products to our physical business address unless our customer service team specifically instructs you to do so.

Customers should follow the return instructions provided after authorization to help prevent delays, delivery problems, or additional costs.

12. Contact Us

If you have questions regarding a return, refund, cancellation, warranty claim, or product issue, please contact us:

DISIYING
Shenzhen Disiying Technology Co., Ltd

Email: b506913951@gmail.com
Phone: +86 18165798359
Website: www.disiying.com

Physical Business Address:
Unit 1302, Block C2, Lijun Haoting
Tangxia Town, Dongguan City
Guangdong Province 523710
China

Please note that our physical business address is not automatically the return address. Approved returns should only be sent to the return location provided in our return instructions.

Nothing in this Return & Refund Policy is intended to exclude, restrict, or limit any consumer rights or remedies that cannot lawfully be excluded or limited under applicable law.