Shipping Policy

Last Updated: August 2026

Thank you for shopping with DISIYING. We are committed to providing clear and transparent shipping information so you know what to expect when placing an order with us.

This Shipping Policy applies to eligible orders shipped to the United States.

Shipping Destination

We currently ship online orders to addresses within the United States.

All orders are processed and shipped from China.

If we expand our shipping destinations in the future, this policy will be updated accordingly.

Free Standard Shipping

We offer FREE STANDARD SHIPPING on eligible orders shipped to the United States.

Shipping Cost: $0.00 USD
Minimum Purchase Requirement: None

There is no minimum order value required to qualify for free standard shipping.

Any applicable customs duties, import taxes, brokerage fees, or other government-imposed charges are separate from our standard shipping cost and are addressed below.

Order Processing Time

Orders are normally processed within 1–7 business days after the order has been successfully placed and payment has been confirmed.

Orders are not shipped on the same day they are placed. Processing normally begins from the next business day.

Our regular processing days are:

Monday through Friday

We do not normally process or dispatch orders on Saturdays, Sundays, or applicable public holidays.

Processing time refers to the period between receiving your confirmed order and handing the shipment over to the shipping carrier.

Processing time is separate from transit time.

Estimated Transit Time

After your order has been processed and handed over to the shipping carrier, the estimated transit time to the United States is:

21–35 business days

Transit time refers to the period between the shipment being handed over to the shipping carrier and delivery to the customer.

Estimated Total Delivery Time

Our estimated total delivery timeframe is:

Processing Time: 1–7 business days
Transit Time: 21–35 business days

Estimated Total Delivery Time: 22–42 business days

Business days generally refer to Monday through Friday and exclude applicable public holidays.

Delivery dates are estimates and are not guaranteed arrival dates.

Actual delivery times may occasionally be affected by customs processing, severe weather, transportation disruptions, peak shipping periods, carrier operations, local delivery conditions, or other circumstances outside our reasonable control.

Shipping Methods

We use standard international shipping services for orders shipped from China to the United States.

Depending on the product, package size, destination, and available logistics provider, shipments may be transported by air, sea, ground, or a combination of transportation methods.

The final stage of delivery within the United States may be completed by a local delivery carrier.

Order Tracking

Tracking information is provided for shipped orders.

Once your order has been shipped and tracking information becomes available, you will receive a tracking number that can be used to follow the progress of your shipment.

You may track your shipment through 17TRACK or through the applicable shipping carrier's tracking service.

Please allow some time after dispatch for tracking information to become active or update in the carrier's system.

Customs Duties and Import Taxes

Orders shipped from China to the United States may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by government authorities or customs agencies.

Unless otherwise expressly stated during checkout, these charges are not included in the product price and are the responsibility of the customer.

DISIYING does not determine or control customs duties, import taxes, or other government-imposed charges.

Customers are responsible for complying with applicable import requirements and paying any applicable customs duties, taxes, or related charges associated with their order.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully verify the following information before completing your purchase:

• Full recipient name

• Street address

• Apartment, suite, or unit number, if applicable

• City

• State

• ZIP code

• Phone number

If you discover an error in your shipping information, please contact us as soon as possible at b506913951@gmail.com.

We will make reasonable efforts to assist with an address correction before the order is shipped.

However, we cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

Incorrect or Incomplete Addresses

If an order cannot be delivered because the customer provided an incorrect, incomplete, or undeliverable shipping address, the customer may be responsible for reasonable additional costs resulting from the incorrect information.

These costs may include return shipping, redelivery, or reshipment charges.

We strongly recommend reviewing all shipping information carefully before completing your order.

Lost Packages

If your tracking information indicates that your package may have been lost during transit, please contact us so that we can investigate the shipment with the applicable carrier or logistics provider.

If our investigation confirms that the package was lost in transit and the loss was not caused by incorrect shipping information or other circumstances attributable to the customer, DISIYING will take responsibility for the verified loss.

Depending on the circumstances, we will provide an appropriate resolution, which may include a replacement or refund.

Damaged Packages

If your order arrives damaged, please contact us as soon as reasonably possible after delivery.

To help us review the issue, please provide:

• Your order number

• A description of the issue

• Clear photographs or videos of the damaged product

• Photographs of the outer packaging, where applicable

Once the shipping damage has been verified, DISIYING will provide an appropriate resolution, which may include a replacement or refund.

Where a physical return is required for a verified shipping-damaged product, DISIYING will be responsible for reasonable approved return shipping costs in accordance with our Return & Refund Policy.

Delivery Delays

International shipments may occasionally experience delays due to customs processing, severe weather, transportation disruptions, peak shipping periods, carrier operations, local delivery conditions, or other circumstances outside our reasonable control.

If your order has significantly exceeded the estimated delivery timeframe of 22–42 business days, please contact us so that we can review the tracking information and assist you.

Returns

Eligible products may be returned in accordance with our Return & Refund Policy.

Our return period begins after the customer receives the order.

Eligible return requests must be submitted within 30 calendar days after receiving the order, subject to the eligibility requirements, exclusions, procedures, and conditions stated in our Return & Refund Policy.

For eligible change-of-mind or other non-defective returns, customers are responsible for return shipping costs.

For verified defective, damaged, or incorrect products, DISIYING will provide an appropriate resolution and will be responsible for reasonable approved return shipping costs where a physical return is required.

Please review our Return & Refund Policy for complete return and refund information.

Nothing in this Shipping Policy is intended to exclude, restrict, or limit any mandatory consumer rights or remedies that may apply under applicable law.

Contact Us

If you have questions about shipping, delivery, tracking, or the status of your order, please contact us:

DISIYING
Shenzhen Disiying Technology Co., Ltd

Contact Person: Yao Long
Email: b506913951@gmail.com
Phone: +86 18165798359

Physical Business Address:
Unit 1302, Block C2, Lijun Haoting
Tangxia Town, Dongguan City
Guangdong Province 523710
China